Town of Gilbert, Arizona
Frequently Asked Questions
What is a Short-Term Rental?
A Short-Term Rental, also known as a vacation rental, is the rental of a legally licensed dwelling unit for periods of less than 30 consecutive days per occurrence. A Short-Term Rental license is required prior to advertising and renting your property.
Who needs to apply for a Short-Term Rental License?
Any owner renting a property for a period of 30 consecutive days or less is required to apply for a Short-Term Rental license. It is the owner’s responsibility to know and comply with all ordinances, resolutions and regulations that apply to short term rentals within the Town of Gilbert. Read the full Ordinance here.
What if I do not obtain a Short-Term Rental License?
Renting or advertising your home for rent on a short-term basis without a license is in violation of the Town of Gilbert’s ordinances and subject to enforcement processes as provided for in Town of Gilbert Code Article III Chapter 14. Read the full Ordinance here.
What is the cost of an STR Registration?
The Short-Term Rental registration fee is $100 during the initial application and $100 to renew annually.
Does my short-term rental license apply to multiple properties?
No. You are only allowed to short-term rent one dwelling unit per license in the Town of Gilbert. Each rental property requires its own license.
Do I have to display my license?
Yes. The Short-Term Rental license number must always be posted in a conspicuous place within the short-term rental unit. Your Short-Term Rental License PDF can be found in the Business Center by clicking your account name under "Manage Your Account(s)".
Can I pay by credit card?
Yes. We accept all major credit cards. The Town of Gilbert assesses a 2.95% convenience fee on all credit card-based transactions.
Can I pay by e-check?
Yes. You can select your e-check during checkout. In doing so, you authorize you bank to send the payment electronically to the Town of Gilbert.
I need to close my account. What do I do?
Please email ShortTermRentals@GilbertAZ.Gov. Please include the closure date and the reason you are closing the account.
What types of assistance can GovOS provide to me?
GovOS can assist you with your system and technical questions. You can reach GovOS at blt.str.support@govos.com and by phone at (888) 751-1911.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6-digit Account Number and the GovOS Activation Code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6-digit Account Number and the Activation Code to be authorized to connect to an existing property record.
I did not receive, or I misplaced the letter with my activation code. What do I do?
Contact GovOS at blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
What payment types are accepted by the Town through GovOS?
The Town accepts ACH Debit, or e-check as well as the following major credit cards: Visa, Mastercard and Discover.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a Property?
All users need to register, just as you did, by going to the home page for that jurisdiction (https://gilbertaz.munirevs.com). They will click on the "Register Here" button. They will also need the 6-digit account number and Activation Code for the property.
I forgot my password. What do I do?
From the Log In page, click the “Forgot your password” link and follow the instructions that will be e-mailed to the User’s registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
For Assistance, Contact GovOS Support
blt.str.support@govos.com
(888) 751-1911
When contacting support, be sure to include the jurisdiction (Town of Gilbert) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!
